Because chocolate is delicate, returns need a tighter window.
If something arrives damaged or incorrect, contact us quickly so we can review the issue while the shipment is still fresh and traceable.
Reporting an issue
Please contact us as soon as possible after delivery if a product is damaged, incorrect, or missing.
Include your order number, a short description, and clear photos of the outer packaging and affected item whenever possible.
Eligibility
Because many items are perishable or temperature-sensitive, we may not be able to accept standard change-of-mind returns after delivery.
Approved replacements or refunds are typically limited to quality issues, transit damage, or fulfillment mistakes.
Resolution
Once reviewed, we may offer a replacement, store credit, or refund depending on the issue and item condition.
Timing for approved refunds depends on your payment method and provider processing times.